“Aureon started by providing us with basic IT services and support, they took care of our computer systems and hardware, and helped troubleshoot issues,” explained Mike Polich, Chief Executive Officer, UCS Healthcare. “With Aureon, we’ve become more efficient and stable, which has been extremely beneficial.”
Aureon also helped UCS Healthcare with their network and data security and mobility by leveraging Aureon’s cloud services for application hosting within the Aureon Data Center.
“Being in the health care business, it’s very important that our data is safe,” said Polich. “Aureon has done a perfect job of helping us remain secure by managing our backups and data security needs.”
“Aureon’s cloud has been instrumental in giving us the ability to work from anywhere and at anytime,” said Polich. “Our employees, doctors, and nurses are able to look at a record wherever they are–securely and efficiently.”
Business continuity and system availability (uptime) are also important factors for UCS Healthcare, as they rely on their servers and technology to serve patients. The Aureon Cloud Suite gave UCS Healthcare redundant servers and a warm disaster recovery site to keep them up and running if a disaster ever occurs.
“The most important thing to us is to keep our systems up and running,” explained Polich. “We serve 544 patients every day, and if our systems are not available, things can get out of control. Having Aureon back us up with redundant servers and the ability to get us back online in minutes or hours is essential to the way we do business.”
Another area that Aureon helped UCS Healthcare improve was their communications platform. “Aureon provides network services for our three locations, which gives us an integrated and secure method for communications and sharing data,” said Polich. “We’ve been able to expand and grow because of the data and internet connectivity Aureon provides us.”
In addition, UCS Healthcare looked beyond Aureon’s technology services and used their staffing services to help fill an open position with a qualified candidate quickly.
“It seems like whatever it is we need we just say, ‘call Aureon!’ whether it’s HR, staffing, or technology-related,” said Polich. “Aureon is a source of support, and we’ve become dependent on the great services and information they provide us.”